Service Design

Customer heterogeneity in operational e-service design attributes : An empirical investigation of service quality

Marketing / Services / Operations Management / Service Design / Service Quality / Consumer Behavior / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / Internet / E Commerce / Service Level / Web Site Design / Consumer Behavior / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / Internet / E Commerce / Service Level / Web Site Design

Gestores de referencias de última generación: análisis comparativo de RefWorks, EndNote Web y Zotero

Information Retrieval / Information Management / Service Design / Personal Information Management / Qualitative Research / Information and Communication technology / Cognitive Style / Library and Information Studies / Patterns / Zotero / User profile / Gestores de referencias / Analytical Model / Reference Manager / Refworks / Context Information / Information and Communication technology / Cognitive Style / Library and Information Studies / Patterns / Zotero / User profile / Gestores de referencias / Analytical Model / Reference Manager / Refworks / Context Information

Gestores de referencias de última generación: análisis comparativo de RefWorks, EndNote Web y Zotero

Information Retrieval / Information Management / Service Design / Personal Information Management / Qualitative Research / Information and Communication technology / Cognitive Style / Library and Information Studies / Patterns / Zotero / User profile / Gestores de referencias / Analytical Model / Reference Manager / Refworks / Context Information / Information and Communication technology / Cognitive Style / Library and Information Studies / Patterns / Zotero / User profile / Gestores de referencias / Analytical Model / Reference Manager / Refworks / Context Information

Using Service Logic Business Model Canvas in Lean Service Development

Service Design / Management of Innovation / Service-Dominant Logic / Business Models / Lean startup

Customer heterogeneity in operational e-service design attributes: An empirical investigation of service quality

Marketing / Operations Management / Service Design / Service Quality / Consumer Behavior / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / E Commerce / Service Level / Web Site Design / Customer Satisfaction / Retailing / Business and Management / Service management / Data Collection / Design Methodology / Path Analysis / Production and Operations Management / Customer services quality / Online survey / Service Provider / Site Quality / Log Files / E Commerce / Service Level / Web Site Design

Customer Activity: A Research Agenda

Marketing / Ecosystem Services / Service Design / Services Marketing and Management / Consumer Behavior / Activity Theory / Marketing Research / Service Science / Service Marketing / Service Innovation / Activity Theory / Marketing Research / Service Science / Service Marketing / Service Innovation

Diseño de Interfaz para potenciar el hábito y creación musical. Mumiko como caso de diseño.

Musical Composition / Music Education / Musicology / User Experience (UX) / Service Design / Interaction Design / User Interface / Interaction Design / User Interface

Stakeholder Conflict Resolving Model in PSS Design

Service Design / Product Service System / Conflict Resolution / Conflict Management / Theory of Constraints / Innovation in Services / Service Innovation / Innovation in Services / Service Innovation

Dónde Guardan Sus Clientes La Tarjeta De Lealtad

Service Design / Marketing Strategy / Strategy / Designing Customer Experience / Customer experience / Loyalty / Customer expectations / Loyalty / Customer expectations

Gestión Comercial Del Intangible

Service Design / Customer Satisfaction / Customer Relationship Management (CRM) / Strategy (Business) / Marketing Strategy / Customer experience / Customer Loyaly / Customer experience / Customer Loyaly

Las empresas de telefonia no se caracterizan por ser los iconos ni los referentes de la calidad de servicio

User Experience (UX) / Service Design / Customer Loyalty / Customer experience / Diseño De Experiencias / Satisfacción del cliente / Customer Journey / Fidelidad / Lealtad Comercial / Diseño De Servicios / diseño de la experiencia / Satisfacción del cliente / Customer Journey / Fidelidad / Lealtad Comercial / Diseño De Servicios / diseño de la experiencia

Design and control of multichannel services: A case study of a Portuguese bank

Operations Management / Service Design / Case Study Research / Process Control / Multi-Channel Services

Manual de Rotaract

Service Design / Design thinking
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